This Acceptable Use Policy (“AUP”) is applicable to all Customers (individually a “Customer” and collectively “Customers”), including their direct or indirect end users that receive or use any service or resource from MIGSOLV.
MIGSOLV service(s) means the services as defined and purchased by Customers in their applicable agreement with MIGSOLV. When Customers use, access and or perform activities on their service environment, data and content, Customers are responsible for ensuring these activities do not impose any risk to, or negatively impact MIGSOLV, other Customers and or third-party sites or systems associated with or supported by MIGSOLV.
A Customer may not use or access or allow or cause any third-party to use or access MIGSOLV’s network or services to engage in, foster or promote illegal, abusive or irresponsible behaviour, including but not limited to:
If a Customer becomes aware of any such prohibited activity, then the Customer agrees to immediately (i) notify MIGSOLV, and (ii) commence remediating the prohibited activity to the best of their ability.
Customers are responsible for ensuring that security controls are not circumvented by its acts or omissions.
In addition, Customers shall not:
Customers assume all responsibility for any adverse consequences that result from the use of their accounts by an individual that was granted access by Customer.
If MIGSOLV believes that systems located within the MIGSOLV facilities and/or the MIGSOLV environment are being used in an unlawful or improper manner or for unlawful or improper activities, MIGSOLV will fully cooperate with civil and criminal enforcement authorities conducting investigations of such use or activities.
MIGSOLV supports the investigation of prohibited activities as listed above and/or any other activities that may impact the operation or security of MIGSOLV, Customers or other systems accessible by Customers.
MIGSOLV may suspend any services without notice to, or approval from a Customer if MIGSOLV, in its sole discretion, deems such suspension is necessary to protect its systems, facilities or interests or those of Customers, including, without limitation, in response to any perceived threat of a computer virus, exploit scripts or other malicious software or denial-of-service attack (in each case, from any source). MIGSOLV will use commercially reasonable efforts to notify Customers prior to such suspension.
Notwithstanding anything to the contrary herein, MIGSOLV retains the sole right to determine whether a violation of this AUP has occurred and the severity of any such violation. MIGSOLV will endeavour to work with Customers to address violations of this AUP but is not required to do so if immediate action is required. Based on the severity of the violation or the number or nature of violations of this AUP by Customers, MIGSOLV retains the sole right to suspend or terminate a Customer’s services without notice or approval by such Customer.